Return & Refund Policy
Refund & Return Policy
We hope you love everything you purchase from With The Mosleys! Because we are a small family-owned business, we ask that you carefully review product descriptions, sizing information, and order details before completing your purchase.
Returns & Exchanges
We accept return requests for eligible items within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Final Sale Items
The following items are considered final sale and cannot be returned or exchanged:
- Personalized or custom-made items
- Made-to-order items
- Digital products
- Gift cards
- Clearance or final-sale merchandise
- Items that have been worn, washed, used, or damaged after delivery
Damaged or Incorrect Orders
We want to make it right! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue.
Once we review your request, we will provide information about the appropriate replacement, exchange, store credit, or refund.
Refunds
Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.
Questions?
If you have any questions about your order or our return policy, please contact us before returning an item. We are happy to help.
Thank you for supporting With The Mosleys and our growing family business.